Nortinia AI Chat is an embedded chat AI that answers from your own knowledge base, in your own brand voice — in webchat, WhatsApp, Messenger, LinkedIn DM, email. With live human handoff. 14 channels, one conversation thread, one admin workspace. No voice calls — that's why it's faster and cheaper than the Nortinia AI Assistant.
A typical 2-person live-chat shift runs €4,500-7,500 / mo. Nortinia AI Chat Growth is €599 / mo. 90%+ savings, 24/7 coverage.
+47new conversations todayA typical B2C / B2B live-chat shift (2-3 agents, 8-16h coverage) costs €4,500-7,500 a month. Nortinia AI Chat Growth is €599. Same work — at machine speed, 24/7, never quits.
Plus the CEO time to schedule shifts. Plus extra chat-platform licences. Plus the customer who never got a reply on Friday.
Live in 1-2 weeks. Scales with traffic. Doesn't take time off, doesn't quit. Just chats.
Most chatbots ask you to be the UX designer, the prompt engineer and the knowledge-base curator. Nortinia AI Chat does all of that. You just supply the knowledge, show it your voice, and drop the widget — from there it talks for you.
PDFs, website, Notion, Google Docs, Zendesk export, GitHub README, e-commerce catalogue. Any source. RAG (Retrieval-Augmented Generation) indexes and structures it automatically — you just upload.
“No prompt engineering. No "intent training".”
From your existing content (site, newsletters, past support chats) the AI learns your tone of voice. Casual where you're casual, formal where you're formal. You approve one sample conversation — from there it writes that way.
“Your customer won't notice it's AI.”
One script tag on your site, or webhook to Messenger / WhatsApp / LinkedIn. Five minutes. From there it chats 24/7. Weekly report: who asked, where there was no answer, where you need more knowledge.
“By morning, 28 new leads in the CRM.”
Not a feature list — an outcome list. Each item is concrete work you used to pay people for, or simply didn't have capacity for. No voice calls (go to AI Assistant for that) — everything else is here, cheaper.
Vector-indexed up to 10k documents. Answers only what's in your source — no guesswork. Cites the source if you ask.
Source-accurateLearns your tone of voice from your existing content. Formal or casual? Technical or playful? Funny or serious? You approve a sample, then it writes that way.
Tone-consistentWebchat, WhatsApp, Messenger, LinkedIn DM, email-as-chat, Telegram, Viber, Instagram DM, X DM, Slack, Discord, SMS, in-app, Microsoft Teams — one thread, one workspace.
OmnichannelHands off to a human teammate whenever the AI is uncertain, or whenever the user asks. Books the calendar or opens a ticket in HelpDesk. Nobody feels "stuck in a bot".
Soft handoffDetects when someone is frustrated, angry, or buying. Routes to sales, support, or retention queue. Silently tags the thread so you see it in reports.
RealtimeEvery conversation ends with a lead score: cold, warm, hot. Auto-writes to your CRM (HubSpot, Pipedrive, Salesforce): what they came for, what they asked, what we offered.
CRM integrationEnglish, German, Hungarian at native level. Replies in the customer's language if they switch — automatic detection. The German connector knows Sie / du.
EN / DE / HUEvery conversation logged server-side, optional PII masking. User DSAR + erasure API. Every answer's source is traceable — fully auditable.
EU complianceNot OpenAI-dependent. The Nortinia AI Engine picks the best model per conversation — GPT, Claude, or a custom fine-tune. Cost- and quality-optimised.
Built in-houseOn the Scale tier, the whole Nortinia AI Chat stack runs on your own server / VPC. Data never leaves your company. SLA + dedicated customer success.
EnterprisePeople learned to hate the old chatbots for a reason — they were static rulebooks driven by decision-tree logic. Nortinia AI Chat uses real language models, on YOUR knowledge base, in YOUR brand voice. It doesn't trick, it doesn't hallucinate — if it doesn't know, it says so and hands off to a human.
Here are typical EU market salaries and chat-software costs. All of them are absorbed by Nortinia AI Chat Growth. Run the math.
An AI chat doesn't take weekends off. Your customers do — and they ask questions on Friday night.
Every Nortinia AI Chat tier includes an LLM token budget. The AI uses these tokens to process question / answer pairs. The cards below show what you get, what it means in conversations, and what it costs if you go over. A new standard for every Nortinia product.
What's a "token"? A token is roughly 4 characters or ¾ of a word. A typical 5-message exchange burns 800-1,200 tokens total. Your budget is optimised by the Nortinia AI Engine: short questions on cheap models, long context on stronger ones. The monthly report itemises exactly what you used.
Honest answer: deploying AI Chat isn't a 5-minute script copy-paste. The real value lands when we load your full knowledge base, train it on your brand voice and wire it into your CRM. That's a one-time real investment. From there it chats for you, 24/7.
Website, PDFs, Zendesk export, Notion, past support chats. Any source. We index it, vectorise it and build the RAG layer — that's what guarantees it won't hallucinate.
3-7 daysWe generate 50-100 sample answers from your existing content. You approve, tweak, refine. The voice model learns from them. From there it writes that way — consistently across every channel.
1-2 weeksWidget on your website, webhook to WhatsApp / Messenger / LinkedIn, mail-forward for email-as-chat. Two-way CRM sync (HubSpot / Pipedrive). Weekly report wired up.
1 weekAnd you don't do it alone. The Nortinia consulting team walks you through end-to-end — from organising your knowledge base to your first live channel. Your one job: get in touch.
If your competitor switches to chat AI and you don't — your customers chat in their window, not yours.
The last generational shift in B2C customer service was live chat — around 2014, with Intercom. Whoever fell behind then is still replying by email six hours later. The next shift is AI chat. It's happening right now. Whoever starts 12 months from now will be behind — and their customers will have already gotten used to the competitor's chat window.
— Norbert Kubinyi, founder
A Gen-Z buyer won't wait for an email. If they don't get a reply in 90 seconds, they move to the next search result. AI chat answers in 0.8 seconds.
38% of prospects try to buy after 7pm, on weekends, on holidays. You're asleep. Your competitor's AI chat is selling them right now.
Whoever still runs a dedicated chat shift will be 5x more expensive than the market in two years. And slower — because customers are multi-channel, AI Chat is multi-channel, humans aren't.
Separate webchat shift + WhatsApp agent + email support = €4,500-7,500 / mo. Skipping it → your competitor sits in front of your customer 24/7.
In EUR, monthly. 20% off with annual commitment. The monthly fee covers the platform AND the included LLM token budget. Onboarding (knowledge ingestion, brand-voice training, CRM integration) is a one-time consulting project with the Nortinia team. Voice calls are NOT in this product — for that, go to AI Assistant.
One widget, one channel, small business.
5M tokens / mo · overage €0.02 / 1k tokens
For scaling teams — multi-channel, sentiment, CRM.
50M tokens / mo · overage €0.015 / 1k tokens
Enterprise — on-premise, white-label, SLA.
200M tokens / mo · overage €0.012 / 1k tokens
Both products run on the same Nortinia AI Engine. The difference is one capability: voice. The AI Assistant handles voice calls (Telnyx / VoIP). AI Chat works in text only — that's exactly why its deploy is faster and its monthly price is lower. Read across and choose the one that matches your traffic.
No marketing fluff in the answers. Concrete numbers, concrete timelines, concrete answers.
We reply within one business day. Demo, quote, integration scoping — we'll handle all of it. English or Hungarian.